Our first task in this piece of work was to evaluate the current operation of the front door service and to recommend any immediate and longer-term changes. The recommendations – some of them quite far reaching – were accepted by senior managers. Our guiding principles for this work were to reduce unnecessary elements and processes within professional and management practice which had built up over time. The outcome was a simplification of both practice, processes and electronic exemplars which was very much welcomed by both staff and managers.
